The Stratus Service Portal is currently offline in response to a cyberattack targeting Stratus’ IT systems on 17 March 2021. If you need assistance with your Stratus product, please call the Technical Support Team on the number above.
We apologise for the inconvenience, Stratus are working to have the Stratus Service Portal back online as soon as possible.
As of 6:00 p.m. ET U.S., 24 March, Stratus enabled ASN to receive inbound alarms only. Stratus have enabled one-way communication so ASN can receive and process alarms from customer systems. Stratus are not pushing information to your systems or enabling remote connectivity at this time.
Once Stratus are confident that they have successfully completed this step, they will begin the next step which is to enable the Stratus Service Portal for case management and self-help tools. Following the successful completion of that step Stratus will then allow bi-directional ASN for remote connectivity and troubleshooting.
Stratus Alert 3330
17 Mar 2021
Automated Uptime Layer (AUL) Release 7.0.1.1 for ESXi 7.0 Update 1 is Generally Available on 17-March-2021
Automated Uptime Layer (AUL) Release 13.0.0.0 (build 3615) for ftServer Windows systems 29x0, 49x0, and 69x0 is Generally Available (GA) as of 20-Jan-2021
