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Technical Support

We have a wealth of internal knowledge and expertise which our customers can leverage to ensure optimal equipment and software performance.

SolutionsPT gives you a single port of call for all of your AVEVA (formerly Wonderware and Citect SCADA) software, hardware and partner product support. We deal with the majority of cases in-house, carrying out all the necessary work needed to resolve the issue in a timely, effective manner.

If there is a need to escalate the support ticket directly to the product manufacturer, we deal with all of this for you, meaning you only need to speak with our in-house team about the progress of your support ticket.

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AVEVA Customer FIRST support

We work with AVEVA as your distributor to make sure you are never without support.

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Log a support issue

To log a support issue with our Technical Support desk, please follow the link below to raise a request and a member of our team will contact you to help resolve your query. 

Raise a request
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No support contract?

If you need to log a technical issue with support but do not have a support contract with SolutionsPT, please log an issue from the link below and we shall respond within 24 hours.

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Product Alerts

We keep you updated on the latest product alerts across our whole portfolio. 

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AVEVA Knowledge and Support Centre

The AVEVA Knowledge & Support Center website provides the latest technical information and documentation, product forums, product updates, and more for many of the AVEVA product lines. Allowing you to:

  • Get access to knowledge articles and powerful search capabilities.
  • View the latest content and product trends, and Community forums.
  • For Customer FIRST subscribers – manage your cases, download upgrades and many other benefits.

Go to the Hub

Haven't Registered Yet?

Registering with AVEVA Global Customer Support keeps you current with your updates, upgrades and patches. Register here.

Customer FIRST User Guide

Complete details on accessing the support you need under the Customer FIRST support program.

Download now