We have a wealth of internal knowledge and expertise which our customers can leverage to ensure optimal equipment and software performance.
SolutionsPT gives you a single port of call for all of your AVEVA (formerly Wonderware and Citect SCADA) software, hardware and partner product support. We deal with the majority of cases in-house, carrying out all the necessary work needed to resolve the issue in a timely, effective manner. If there is a need to escalate the support ticket directly to the product manufacturer, we deal with all of this for you, meaning you only need to speak with our in-house team about the progress of your support ticket.
To log a support issue with our Technical Support desk, please click the link below and a member of our technical support team will contact you to help resolve your query.
Alternatively, please contact our Technical Support Team on: +44 (0) 161 495 4640 between the hours of 8am – 6pm (Monday – Friday)
If you need to log a technical issue with support but do not have a support contract with SolutionsPT, please use the form below to contact us and we shall respond within 24 hours.
The AVEVA Knowledge & Support Center website provides the latest technical information and documentation, product forums, product updates, and more for many of the AVEVA product lines. Allowing you to:
Registering with AVEVA Global Customer Support keeps you current with your updates, upgrades and patches. Registering will also provide a way for AVEVA to stay in touch with you!
If you have any questions about access to the Global Customer Support website (available to all customers with Customer FIRST cover), please contact us:
Program Features | Standard | Premium | Elite |
---|---|---|---|
Business Hours Technical Support (normal local business hours) | |||
Global Customer Support Website Access | |||
Customer FIRST Benefits App | |||
Online Training Webinars | |||
En route response commitment for Billable Onsite Corrective Assistance | |||
Discount on Technical Support Consulting Services | |||
Level 2 Direct/Advanced Technical Support | |||
Emergency 24 Hour Technical Support (24/7/365) | |||
Support Usage and Summary Reports | |||
Contract Management/Performance reviews per year | |||
Software Maintenance and Utilities | |||
Software maintenance releases, service packs, patches, updates and hotfixes | |||
Software Version Upgrades and Revisions | |||
Software Version Upgrades and Revisions | |||
Discount on Test and Offline Development System Licences | |||
Software License Replacement | |||
Additional Benefits: Minimum Contract Spend Required | |||
Included Wonderware Training (Classroom, Recorded or Virtual Instructor-led) | |||
Block of Technical Support Consulting Services included | |||
Complimentary Invitations to Schneider Electric Customer Events | |||
Dedicated Customer Portal | |||
Technical Account Management Team | |||
Annual Lifecycle Assessment and Upgrade Planning Roadmap | |||
Planning and Technical Advisement | |||
Cyber Security Readiness Workshop | |||
Software Maintenance and Enhancements | |||
Software Upgrades and Updates | |||
Patches, Service Packs | |||
Hot Fixes | |||
Optional Services | |||
Flexible Funding for Services | |||
Upgrade and Migration Planning | |||
Customer FIRST for Solutions | |||
Software Asset Manager | |||
Customer FIRST Cyber Security Maintenance Program | |||
Customer FIRST Cyber Security Assessment | |||
Technical Account Management Team | |||
Resident Engineer | |||
Implementation Consultant | |||
Application Clone (remote, hosted) | |||
3rd-Party Software Support |
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