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Unified Operations Centre - Improving Operational Performance

Advanced, Next-Gen Operation Performance Management. - by SolutionsPT

Today’s reality is that many of the most critical operations in industry are serviced by multiple systems that are completely disparate from each other. As a result, it’s not uncommon for a control room operator, or a maintenance engineer, or an automation professional, to have to master multiple systems, and be familiar with many different user interfaces, simply in order to fulfil their role. 

However, ripping and replacing these existing systems (whether it's SCADA or telemetry or GIS or Asset Management) is not only costly, but we feel inadvisable, unless of course they are at the end of their support cycle, or are not working as intended. It’s inadvisable because no one organisation, as good as they might be or claim to be, has all the answers when it comes to the full range of systems that might reside in an Infrastructure customer’s OT space, and it’s also inadvisable because many of these systems are doing a perfectly good job in their own right.

But this reality gives rise to a different issue, one where the ability to make good decisions, quickly, is becoming increasingly difficult, costly, and time-consuming. To put it simply, it becomes increasingly difficult to make good decisions, the more systems you have.

The other impact of this issue is maintenance. It makes maintaining assets that are geophysically dispersed harder. Much Harder. Because you not only have to manage the logistics of personnel to service this equipment, you have to take into consideration their physical location and environmental factors, along with the host of usual things that Asset Maintenance entails – Maintenance Records, Service History, Documentation etc.

Each of these has its own system which you have to consult in order to make a decision. 

So what is the answer?

It’s unifying operations by giving all stakeholders a 360-degree view of asset and operations lifecycles, by using technology, to bring people and processes together.

We do it with our Unified Operations Centre.

See how the Unified Operations Centre can help simplify information management, improve situational awareness and empower decision making at your facility by watching our webinar, Democratising Decision Making.

Watch now

​What is a Unified Operations Centre?

Unified Operations Centre (UOC) is the foundation of real-time operational performance management for infrastructure and process industry organisations. With UOC, you can ensure that performance is constantly optimised to meet your organisation's goals.

Integrate, visualise and contextualise your key operational data.

01 UOC for Infrastructure

Out of date infrastructure. Stricter environmental policies. Security concerns. Budget restrictions. All of these are critical producers of friction, making it more difficult for you to meet your operational requirements and objectives.

AVEVA’s UOC steps in to be the protective and proactive platform for visibility. It’s the perfect system for several key infrastructure management industries, such as:

- City planning.
- Water and wastewater utilities.
- Data centres.
- Power utilities.
- Transportation companies.

Within current global markets, there are some common issues and friction points that can cause real harm or inefficiency within operations management or the industrial business processes. For example:

Data sharing: When an organisation works across many applications and systems, it can be difficult to translate or share data from one platform to another.

Siloed applications: Similarly, with multiple applications comes the inability of creating an end-to-end view of operations.

Asset availability: A lack of visibility can create a lack of optimal asset usage.

Siloed IT/OT: There’s a growing need for the integration of IT and OT. Without this, you can suffer from an inability to make iterative adjustments and a lack of effective event monitoring.

Digital transformation for your infrastructure.

AVEVA’s Unified Operations Center is a vertical, scalable solution that centralises the view of your entire operation. With the UOC, you’ll improve over safety, increase profit margins and build on operational efficiency. It’s an end-to-end solution, built through a ‘System of Systems’ methodology bringing together many functions and data sources in one integrated infrastructure asset management platform, including:

- Operational KPIs.
- Plug-in and integrated apps.
- Dashboards.
- CCTV videos.
- Analytics.
- ERP systems.
- Out-of-box industry solution templates.
- GIS maps.
- Reports.

Unified Operations Center unifies teams, departments and sites within one, iterative display and platform. It helps improve the infrastructure critical to your operations and consolidates data streams that were previously siloed or mismanaged.

With the current nature of global markets and their demands, there’s an ever-greater need for seamless integration, reduced running costs, adherence to regulatory compliance and exceeding the outcomes of service level agreements. The UOC provides the clarity these situations demand. In short, enhanced visualisation ensures enhanced operations.

Take a look at the brochure for more information.

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02 UOC for Oil and Gas

Unifying your systems for greater visibility, efficiency and performance.

For oil and gas fields operations management, systems must be in place to create and support productivity, efficiency and safety. Through AVEVA’s UOC, teams in this industry can measure and calculate variables such as yield, throughput and utilisation across the entirety of the enterprise - from plant to asset level.

You may have seen iterations of digital transformation within the oil and gas industry. But with an industry of such a long history, it’s easy to spot places that haven’t been updated. With the IIoT and AVEVA’s integration offerings, the international oil and gas management industry can move to more connected heights.

AVEVA is currently used within 19 of the top 20 petroleum companies and in over 300 refineries globally. It’s oil and gas asset management software that covers and monitors around 900k miles of pipelines, driving performance, value and sustainability through each important lifecycle.

The Key Benefits for Oil and Gas

Asset Performance: With UOC, identify the wider environment of your assets and their inter-dependencies. View any complex connectivity issues top-down with increased visibility on specific areas for improvement, such as unplanned downtime.

Efficiency: Real-time dashboard and reporting capabilities mean the communication of valuable production information is fully enabled. Field operators can be quickly directed to high-priority flagged assets.

Profitability: Through the visibility of non-financial variables, decisions can be made with a broader insight into the effects and implications of intended and unintended outcomes. With a view on production efficiency, utilisation, process yield and energy consumption, you can detect room for improvement.

Improvement: Visibility increases business alignment, where you can marry group-level goals with enterprise-wide business objectives through the ownership of actionable real-time data.

A Structural Framework for Integration and Collaboration

The build of a Unified Operations Center is iterative, guaranteeing a level of intelligence that’s augmented through three integrated modules.

Management Module

The Management Module delivers a number of crucial functions, such as real-time decision support and enterprise-wide visibility. It helps you understand the interdependencies of data by connecting formerly disparate systems with insight on decision impact. Similarly, it helps to monitor at both corporate and subsidiary levels of the organisation, contrasting your target performance with your actual performance.

The Management Module also includes Management of Change (MOC) analysis, via OPEX and CAPEX costs and project schedules.

Operations & Maintenance (O&M) Module

The O&M Module is the space in which you respond to crises or any unplanned downtime. It provides quick access to engineering and operational data, helping you resolve any flagged issues in a shorter amount of time.

This module also provides improved shift handovers and operator logbooks to ease and promote collaboration, all while helping to reduce human error through greater automated workflows.

Asset Management Module

The Asset Management Module provides predictive asset maintenance, meaning it can detect:

- Defects.
- Root causes.
- Down-time.
- Deviations.

Production, process and asset utilisation can be optimised through the use of innovative what-if scenario analysis. Further analytics helps to reduce energy consumption and create healthier profit margins.

Empower your operations, take a look at the Unified Operations Centre for Oil and Gas brochure.

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03 UOC for Mining

Every mining industry operation needs to aim for consistently better efficiency. Out of the 15 leading mining corporations around the world, 10 of them use AVEVA software to manage the lifecycles of their assets while empowering workforces, improving safety and increasing overall productivity.

AVEVA’s Unified Operations Center helps you align your requirements for asset management with the mining-specific data streams and improve the integrity of your supply chain. Operations can be improved intelligently and efficiently while maintaining a top-level corporate social responsibility practice.

So what can you expect from the UOC within the mining industry?

Real-Time Operational Data Gathered From Across the Mine

The UOC digitises your data capture, helping to get rid of the need for slow Excel spreadsheets and even worse - paper documentation. You can harness data storage built within the contextualised arena of assets and production runs, easing the processes of analysis and reporting.

The Unified Operations Center will help you:

- Capture process data and inventory and material movements.
- Analyse and explore product level information.
- Provide a single source of truth within operational and production reporting, ridding the need for and confusion of multiple reports.
- Fully and easily integrate with any existing plant instruments, as well as historians and SCADA.

Metrics, KPIs, Production Roll-up to ERP

- Define your production KPIs for universalised, single truth sources.
- Create audit trails for KPIs.
- Harmonise data with KPIs to track performance.
- Capture key data within its context, whether that be equipment, team, product or location etc.

Features of Unified Operations Center

There are many key features of AVEVA’s UOC that facilitate a successfully improved working environment within mining organisations. Some features include:

- Large scale or multi-site deployments supported by built-for-purpose enterprise architecture.
- Machine learning algorithms used to automate anomaly detection.
- A complete, centralised command and control display.
- Ability to integrate fully with SAP ERP systems, enabling direct access to transactional data, workflows and comms.
- Real-time reporting through web-based dashboards, charts and KPIs.
- Response time reduction through iterative automated workflows, helping to increase collaboration and ease friction between teams.
- Role-based security, structured through Microsoft Windows Active Directory.

AVEVA’s UOC is an innovative piece of technology, ready to provide you with the best foundation for continued success. If you’re curious and want to learn more about the platform, get in touch with one of our specialists.


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04 UOC for Water & Wastewater

From everyday living to industrial operations and production, it goes without saying that water is an essential part of life. With 71% of the earth's surface covered in water, its essential nature remains undisputed. Water and water assets are vital components of productivity in industries across different sectors.

UOC - Complete the Picture Wastewater Inforgraphic v3

Click on image to download the Wastewater Infographic

Water utilities and water network operators have a very simple mission: Deliver safe and reliable water service to their customers. However, like most industries, the water and wastewater sectors are facing diverse challenges such as an ageing workforce, ageing infrastructures, ever-increasing government regulations and competition for diminishing investment capital.

Technology developments like the Industrial Internet of Things (IIoT) and big data analytics can provide the tools to tackle the issues faced by the water and wastewater management sector. However, a well thought out implementation plan is needed to assure this digital transformation does not lead to siloed software systems that could worsen the problems it intends to solve.

The lack or improper integration of several third-party and home-grown systems often lead to a lack of enterprise visibility and inefficient decision making, particularly when abnormal situations occur. The situation worsens as infrastructure continues to age, experienced workforce retires or changes roles, and specialised applications to operate water and wastewater facilities become more complex. This increasing complexity and variety of software and hardware and a changing workforce make it imperative to have a reliable single version of the truth.​ 

Converge and Contextualise Water Operations

The answer to bringing end-to-end operational visibility across water & wastewater services to maintain operational conditions, achieve greater situational awareness and improve crisis response is with a Unified Operations Center for Water (UOC).

Empower the whole team with a centralised view to help make informed decisions, fast. Unified Operations Center for Water & Wastewater is based upon a system of systems approach that converges OT and IT technology into a single-pane-of-glass solution.

This contextualises actionable information, providing an overall perspective on process and non-process functions and the sub-systems that manage specific areas of operations such as power, potable and non-potable water, treatment, metering, and environmental.


Unifying your water and wastewater operations

If you want to know more, read this whitepaper, where we establish our holistic and innovative solution, and detail the process and networks that enable us to provide you with the data you need and provide information to support your application of the provided data to achieve all-around efficiency for water operations.


Contact Us

With over 30 years of experience providing IT solutions for the industrial market, we have the answers you need. Don’t hesitate to contact us to discover just how SolutionsPT can bring your business into the forefront of operational excellence.

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