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Consultancy Support Services

The SolutionsPT Consultancy Support Services specialise in the application of AVEVA (formerly Wonderware) software and ArchestrA technology and work with our third-party system integrators to deliver effective, low-risk, application solutions that improve how people, systems and processes work together in real-time.

Our Consultants are both experts in their field and also have experience with many projects and applications – thereby helping you to get the most from our products whilst making sure that systems are robust and deployed optimally. Our consultants can become associate members of your team – giving you that vital boost at the most critical time.

 

Key Benefits

  • Unparalleled expertise with AVEVA products and application domains
  • A single point of access to our most experienced resources, two-way communication with AVEVA development teams and the extensive resources of the broader AVEVA organisation
  • Information sharing on the subjects of best practices, AVEVA software and technologies, and the latest and most successful methodologies and skills

Consultancy Accelerators

We have a number of off-the-shelf consultancy packages. However, fully tailored support is also available on request.

Get in touch

 

Select your required consultancy accelerator package

 

The Project Support Package is a service aimed at first-time users of System Platform and/or other AVEVA products.

It aids and assists you in achieving your project delivery aims and timescales by ensuring that your design and system implementation follows best practice guidelines, and results in a flexible, scalable system that can form a stable platform for future development.

An experienced SolutionsPT Consultant will be assigned to the project, and after an initial kick-off meeting to understand the high-level project requirements and project timescales, a number of consultancy days will be made available to the customer for use at strategic points in the project.

There are three package sizes, with each including a project review resource and a dedicated Consultant assigned to the project.

Product Support Package

Small

Medium

large

Kick-off meeting, project review and documentation

2

4

6

Consultancy during design phase, implementation, testing, commissioning

5

10

15

Total in days

7

14

21

The Standby Project Support is a package that allows you to have extremely short notice access to a consultant to assist with critical software or application problems during an important phase of a project such as commissioning. Assistance can be based on product or application issues.

A consultant will be available on request for a chosen period of time to assist with problems arising during your project implementation.

The consultant will be available for email response, telephone calls and screen sharing sessions within 30 minutes up to 7.5 hours a day.

Ad-hoc consultancy, also known as call-off consultancy, is a mechanism through which you have dynamic availability of a SolutionsPT resource to assist with a changing or developing situation.

You can purchase an amount of time to be used over the next three months. The intention is to make sure that you can call on an expert for a situation that hasn’t been anticipated without the typical consultancy lead times.

You can call upon the consultant for anything from design, implementation, testing or documentation as required providing the subject matter is within the SolutionsPT sphere of products and expertise.

After notifying the consultant that their assistance is required, the consultant will then confirm their availability within your agreed time frame.

Break-fix consultancy is required when you need a SolutionsPT consultant to assist you in resolving a problem with the system.

This problem can be either related to your application or to your product functionality. Our SolutionsPT consultant will assist you on a reasonable endeavours basis to resolve problems with supported products on a chosen project.

For Break-Fix Consultancy orders, a consultant is allocated to the work for the agreed dates. Our consultant will either attend site or work remotely from our SolutionsPT office if desirable to assist with any problems. The work takes place in a continuous block and is followed up by a report.

Break-Fix consultancy is sold by the number of days you require assistance for and a follow up period for a report to be written and reviewed. You would need to request a number of days on site (up to 5 as larger projects than this will be scoped with more understanding of the requirements). 

A System Platform Health Check is a review of the current state of your system from the information provided by the operating system and recorded into the log files.

This exercise can be used for the following purposes:

  • Identifying any legacy products
  • Identifying systems that could be seeing resource issues
  • Understanding any errors or warnings that the system is currently recording
  • Understanding any related Windows error messages on the system

The report will make recommendations, where appropriate, and highlight any messages that are thought to have the potential to cause serious problems with your operation of the software. This information can be used to inform maintenance or engineering works on the system or provide a baseline understanding of the systems state before engineering work is undertaken.

A SolutionsPT consultant will attend your site or connect remotely to a system and gather the information from each machine that is to have their health examined. This will involve collecting System Information, Windows Event Logs and Wonderware Software Logs. The consultant will then review the logs and write a report with recommendations based on what is found in the logs.

The amount of time required for the exercise depends on the number of machines that are to be reviewed. For larger systems, SolutionsPT recommends focusing efforts on reviewing the core servers in the system or distributing the checks over servers that share the same role in the environment.

Core servers could be; IO Servers, InTouch Tag Servers, AOS Servers, MES Database Servers, Historian Nodes, Remote Desktop Services Servers.

System Size (Maximum Nodes)

Small (10)

Medium (20)

large (30)

Time allocated for the site visit (days)

0.5

1

1

Time allocated for the report writing (days)

2.5

4

6

Total Time (days)

3

5

7

Template Library Management is a set of backups and procedures that allow for the maintenance and distribution of a set of standards developed using AVEVA System Platform across multiple systems and projects.

When you wish to standardise your SCADA systems across multiple implementations, within the site or across a network of sites SolutionsPT can assist you through setting up a “Master” for your standards.

The Master Template Library allows you to ensure consistent implementation of the standards of the system. This is achieved through using System Platform’s ability to “protect” templates to prevent unwanted edits and by maintaining an editable library on a separate system.

Development teams are provided with “Read-only” copies of the standards from which to begin their work. Change control, documentation and release procedures are created to allow new work to be incorporated into the standards and existing standards to be edited.

This approach allows multiple development teams to work independently with the same standards library and produce applications that adhere to the same design standards, from the back-end engineering work to the front-end visualisation. It also allows you the assurance that other teams are not going to make changes that would negatively impact your project.

There are two parts to the Template Library Management.

  • The first is the setup of the Master Template Library and the definition of the original standards.

  • The second is the development of the procedures to work with the Master Template Library and training your team on how to use them. SolutionsPT creates procedures to fit your project requirements. Training is delivered through a workshop to those who will be working with the library.

Activity

Time (Days)

Create Library

1.5

Create Procedures & Processes

3

Training & Workshops

1

Initial Template Release to stakeholders

1.5

Total

7

 

The OMI App Introduction is a half day introductory training session on how to develop, integrate and then use OMI Apps within an OMI Application. It provides an instructor led session on how to develop a simple OMI App from scratch and how to import and then use this app in an OMI Application.

It also provides details of the following:
  • AVEVA provided out of the box OMI Apps
  • AVEVA provided sample OMI Apps
  • How to import existing .NET Controls as OMI Apps
  • Pre-Requisites for developing OMI Apps
  • Best practice for developing and using OMI Apps
  • SDK Libraries that can be used when developing OMI Apps
  • Step by Step process for creating a new OMI App
  • Half a day show me, tell me questions.

No training machines are required as this is a demonstration only course. If you require assistance with issues relating to OMI Apps following the mini-training session then additional ad hoc support is also optionally offered in three sizes: Small (up to 2 days), Medium (up to 5 days) and Large (up to 7 days). 

Historian Upgrade Consultancy is the process of upgrading a “simple” Historian system, usually, one that is running independently of other “System Platform” components on a system. We will do a test run of the migration to detect problems in an offline environment first and work with your in-house support team to resolve any problems that are found.

We will also assess the communications routes and handle any intermediate migration steps. If required, SolutionsPT can assist with the installation pre-requisites of your system and install the software with the migrated database. SolutionsPT will also assess whether or not the communications drivers need updating and if major changes are needed. We will use our office systems to test the migration of the database.

The consultant will raise any errors found during the migration to the Customer FIRST support team for resolution.

If required, we will install your new Historian node and the migrated database and test the functionality and data acquisition. This can be done on-site or remotely. 

 

Historian Upgrade

Core Service

Service & Site Visit

Service, Site Visit & Complicated Communications

Pre-Historian 10 Migration

Upgraded Database

Yes

Yes

Yes

Yes

Complicated Migration

No

No

No

Yes

Communications Assessment

No

No

Yes

Yes

On-Site Installation and Testing

No

Yes

Yes

Yes

Total in days

1.5

2.5

4

5

The InTouch upgrade assessment is a review exercise. The aim is to discover and highlight any parts of your InTouch application that might lead to an unexpected problem should the application be migrated. The aim is to ensure that the migration project can be accurately costed, and any major issues can be found and dealt with before it is undertaken to add certainty to critical and time sensitive activities.

The key areas that are being searched for are:

  • Errors during migration
  • Use of legacy components.
  • Poor scripting practices
  • Interaction with external systems
  • Communications Routes

The InTouch assessment is delivered as an offline review. You will need to provide a backup of the InTouch application to the our consultant and they will review the application and provide a report on the recommendations. You and the consultant can also discuss any changes to the architecture that are being made so that any scripts that might interact with this can be identified.

The amount of time required is estimated based on the number of tags in the application.

Estimated time to complete this service:

Application Size

Effort Estimate

Small (1k tags)

2.5 days

Medium (<10k tags)

3.5 days

Large (30k tags)

4.5 days

The Citect upgrade assessment is a review exercise. This is because there are several risks when upgrading an old application to run on newer software and hardware, regarding the compatibility of the existing system with the new environment.

The higher risk points include the upgrade of communications drivers, the use of legacy or custom ActiveX controls and obsolete Cicode functions. The aim is to discover and highlight any parts of your Citect SCADA that might lead to an unexpected problem should the application be migrated. It allows the migration project to be accurately costed, and any major issues found and dealt with before it is undertaken to add certainty to critical and time-sensitive activities.

This is a review that takes place offline and a report is delivered to you. The consultant will perform a “Test Run” migration of the Citect application and identify any issues/error that are critical to a successful migration. Analysis of any errors produced during the test run and recoding of the solution will be provided in the report. If you have any questions about the report, you can contact the consultant.

Estimated time to complete this service:

Application Version

Fewer than 5000 Tags

More than 5000 tags

 Version 7.5 or later

1

2

Version 7.4 or earlier

2

4

Version 5.x or earlier

3

5

Talk To Our Consultants About Your Needs

If you've found a Consultancy Accelerator package to help you enhance your operations, or if you want to discuss a more bespoke option, simply complete the form and get in touch.

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