Technical Support

We have a wealth of internal knowledge and expertise which our customers can leverage to ensure optimal equipment and software performance.

SolutionsPT gives you a single port of call for all of your AVEVA (formerly Wonderware and Citect SCADA) software, hardware and partner product support. We deal with the majority of cases in-house, carrying out all the necessary work needed to resolve the issue in a timely, effective manner. If there is a need to escalate the support ticket directly to the product manufacturer, we deal with all of this for you, meaning you only need to speak with our in-house team about the progress of your support ticket.

View the latest Product Alerts

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To log a support issue with our Technical Support desk, please click the link below and a member of our technical support team will contact you to help resolve your query.

Alternatively, please contact our Technical Support Team on: +44 (0) 161 495 4640 between the hours of  8am – 6pm (Monday – Friday)

No Support Contract?

If you need to log a technical issue with support but do not have a support contract with SolutionsPT, please use the form below to contact us and we shall respond within 24 hours.

Get in touch

The AVEVA Knowledge & Support Center website provides the latest technical information and documentation, product forums, product updates, and more for many of the AVEVA product lines. Allowing you to:

  • Get access to knowledge articles and powerful search capabilities.
  • View the latest content and product trends, and Community forums.
  • For Customer FIRST subscribers – manage your cases, download upgrades and many other benefits.

Go to the Hub

Haven’t Registered Yet? 

Registering with AVEVA Global Customer Support keeps you current with your updates, upgrades and patches. Registering will also provide a way for AVEVA to stay in touch with you!

Download now

Contact Us

If you have any questions about access to the Global Customer Support website (available to all customers with Customer FIRST cover), please contact us:

Get in touch

Levels of Support

Program Features Standard Premium Elite
Business Hours Technical Support (normal local business hours)
Global Customer Support Website Access
Customer FIRST Benefits App
Online Training Webinars
En route response commitment for Billable Onsite Corrective Assistance
Discount on Technical Support Consulting Services
Level 2 Direct/Advanced Technical Support
Emergency 24 Hour Technical Support (24/7/365)
Support Usage and Summary Reports
Contract Management/Performance reviews per year
Software Maintenance and Utilities
Software maintenance releases, service packs, patches, updates and hotfixes
Software Version Upgrades and Revisions
Software Version Upgrades and Revisions
Discount on Test and Offline Development System Licences
Software License Replacement
Additional Benefits: Minimum Contract Spend Required
Included Wonderware Training (Classroom, Recorded or Virtual Instructor-led)
Block of Technical Support Consulting Services included
Complimentary Invitations to Schneider Electric Customer Events
Dedicated Customer Portal
Technical Account Management Team
Annual Lifecycle Assessment and Upgrade Planning Roadmap
Planning and Technical Advisement
Cyber Security Readiness Workshop
Software Maintenance and Enhancements
Software Upgrades and Updates
Patches, Service Packs
Hot Fixes
Optional Services
Flexible Funding for Services
Upgrade and Migration Planning
Customer FIRST for Solutions
Software Asset Manager
Customer FIRST Cyber Security Maintenance Program
Customer FIRST Cyber Security Assessment
Technical Account Management Team
Resident Engineer
Implementation Consultant
Application Clone (remote, hosted)
3rd-Party Software Support